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Edmunds & Associates Governs Data with Ease"We tried other database solutions when we moved to a pure Java development environment, but in the end we came back to Pervasive to retain our high level of customer satisfaction. Pervasive.SQL's simplicity, performance and reliability just can't be matched by any other database." Bob Edmunds, President, Edmunds & Associates, Inc.
About Edmunds & Associates, Inc.
Business Challenge In its market, like most, customer support is vitally important. Bob Edmunds, president, predicts that 90 percent of his new customers leave their previous vendors because of support issues. Before Pervasive, Edmunds customers sometimes struggled with data integrity and constantly had to restore from backup anytime a system error occurred. As many as 30 support calls a day came in needing assistance restoring backups due to corrupted or unstable data files. Edmunds was challenged with providing the best service in the business to ensure its customers wouldn't turn to another vendor. Adding to the challenges, in the late 1990s, Edmunds began to develop completely in Java and needed a database that worked flawlessly in such an environment. At the time, its version of Pervasive.SQL did not have a JDBC driver so the decision was made to try other database solutions. According to Vito Paladino, vice president of Product Development, the other products were compatible with Java, but were not as easy to use or as functional. "Oracle was expensive and complicated; Interbase just wasn't getting the job done; Cloudscape's (now IBM Informix) claim to fame was being a pure Java database but was not very robust," he said. With the introduction of a more robust Pervasive.SQL 2000 that enabled Java development with a JDBC driver, Edmunds came back to Pervasive to increase its solutions' ease of maintenance, stability, performance and functionality. Only by doing so could it maintain high customer satisfaction and consistent yearly growth.
The Pervasive Solution When asked why Pervasive is well suited for Java environments, Paladino replied, "Simplicity and performance! It's embedded, easy to install and has everything we need and nothing we don't. It's completely reliable and gets the job done." Pervasive also enables Edmunds to offer solutions to clients with varying platforms. "Pervasive offers us platform versatility, enabling us to serve customers we might not have been able to otherwise," Paladino said. With this comprehensive technology, Edmunds has built applications for: financial accounting, electronic purchase requisitions, inventory and warehousing, payroll, human resources, real estate property tax, and utility billing and collections. These areas span the range of customer needs, and the Pervasive client/server engine and database offer unprecedented functionality and dependability.
Bottom Line Since utilizing Pervasive, Edmunds' in-coming support calls – which used to run as high as 30 a day for data integrity or data corruption issues – have been reduced to a fraction of that with almost a total elimination of downtime and database corruption. Besides the obvious increase in customer satisfaction that has resulted, operational expenses have also been reduced due to the low number of support calls that require human assistance. Edmunds clients are now more confident that the financial computer systems they and their communities depend on for efficient and accurate day-to-day operations will be available when they are needed most. Thanks to Pervasive, erratic application stability is no longer hindering Edmunds' ability to deliver best-in-the-industry solutions, high customer satisfaction and record growth.
About Pervasive Software®
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