Support
Pervasive Software Support Offerings
Support is a critical factor in any software deployment. Your infrastructure vendor should be ready to stand behind you and be there when you need help. Pervasive understands the importance of having support that meets your needs. That is why our Support Offerings come in a wide variety of sizes that allow you to choose the plan that fits your company.
Flexible Support Offerings
Dedicated to delivering the tools you need, Pervasive provides both Online and Pre-Packaged Support plans for Power Users or sites that require a higher level of support for business critical applications.
- Knowledge Base – Searchable access to thousands of published articles
- Online Library – Access to all Pervasive User Manuals online
- Maintenance Releases – Updates for current licensed deployments
- Technical and White Papers – Focused and targeted information on issues that matter to you
- DevTalk – Online community discussion forum
- Component Zone – Community exchange forum for software and ideas
- And more…
Key Benefits of Pervasive Support Plans
- Support specializes in answering questions related to Pervasive APIs, Connectors, and Database access methods
- Support can assist customers with many development environments
- Dedicated Customer Interaction Center (CIC) serves as a first point of contact for all your support needs
- Flexible support channels:
- Option 1: Web/email support.
- Option 2: Telephone access via CIC.
- Support technicians specialized in their fields: development, deployment, integration
- Defined response times for Critical and Non-Critical issues
- Available 24/7 support for Critical issues
- Available direct access to Backline technicians
- Toll free phone access in most areas*
Free Online Resources
Pervasive offers many online support functions – available 24 hours a day, 7 days a week, 365 days a year.
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