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Support

Integration Product Support Life Cycle

The following table describes the support life of past, current, and future Pervasive products. For a given product, the column containing "Today" indicates how this product is currently supported. Columns with a date indicate when that product will or did move into the specified support category. Products with a specific date in the Transition Support or Unsupported column indicates the product is no longer the current version of the product, or is no longer shipping. Details describing the support categories follow the table.

A product is fully supported for approximately 9 months after the release of the next version, and is in the Transition Support stage for another 9 months. Therefore, 18 months after a new release the previous release becomes unsupported.

When a new product version is released, the previous version remains fully supported for a time period to allow customers to transition to the new version. This support for the previous release does NOT include updates to support new operating systems or network environments that may be released during this overlapping time. Updates for newly released environment components will only be made to the latest Pervasive release. For example, Pervasive Business Integrator v8.8 was updated to support the Salesforce.com 6.0 API, but Pervasive Business Integrator v8.6 was not.

Fully Supported means:

• Complimentary support is available to presales service tickets.
• Support is provided to annual support contract holders during normal business hours.

Transition Support means:

• Product is not readily available from Pervasive Software.
• Limited research time will be spent on issues with this product.
• No maintenance updates (exception: patches may be provided on an emergency basis for critical issues to contract customers).

Unsupported means:

• Product is no longer available from Pervasive Software, nor is it on the price list.
• No fixes will be made to the product.