Support
Integration Product Support Life Cycle
The following table describes the support life of past, current, and future Pervasive products. For a given product, the column containing "Today" indicates how this product is currently supported. Columns with a date indicate when that product will or did move into the specified support category. Products with a specific date in the Transition Support or Unsupported column indicates the product is no longer the current version of the product, or is no longer shipping. Details describing the support categories follow the table.
| |
Fully Supported |
In Transition Support |
Unsupported |
Notes |
Pervasive
Data Integrator v9.0 |
Today |
|
|
First shipped
November 2007 |
Pervasive
Data Profiler v4.0 |
Today |
|
|
First shipped
June 2007 |
Pervasive
Business Integrator v8.14
Data Integrator v8.14 |
Today |
|
|
First shipped
March 2007 |
Pervasive
Business Integrator v8.12
Data Integrator v8.12 |
Today |
|
|
First shipped
Sept 2006 |
Pervasive
Data Profiler v3.812 |
Today |
|
|
First shipped
Sept 2006 |
Pervasive
Business Integrator v8.10
Data Integrator v8.10 |
Today |
|
|
First shipped
Feb 2006 |
Pervasive
Integration Manager v1.4 |
Today |
|
|
First shipped Nov 2005 |
Pervasive
Business Integrator v8.8
Data Integrator v8.8 |
Today |
|
|
First shipped Sept 2005 |
Pervasive
Data Profiler v1.88 |
Today |
|
|
First shipped
Sept 2005 |
Pervasive
Integration Manager v1.3 |
Today |
|
|
First shipped Aug 2005 |
Pervasive
Data Profiler v1.86 |
Today |
|
|
First shipped Feb 2005 |
Pervasive
Integration Manager v 1.1 |
Today |
|
|
First shipped Feb 2005 |
Pervasive
Business Integrator v8.6
Data Integrator v8.6 |
Today |
|
|
First shipped Feb 2005 |
Pervasive
Business Integrator v8.4
Data Integrator v8.4 |
Today |
|
|
First shipped July 2004 |
Pervasive
Business Integrator v8.2
Data Integrator v8.2 |
|
Today |
June 1, 2007 |
First shipped March 2004 |
| Migration Toolkit v8.2 |
|
|
Jan. 1, 2006* |
First shipped March 2004 |
Pervasive Cosmos
DJ Cosmos
v8.0 |
|
Today |
June 1, 2007 |
First shipped Dec 2003 |
Data Junction
Integration Engine
Content Extractor
v7.5.5 |
|
|
March 2004 |
First shipped June 2002 |
Data Junction
Integration Engine
Content Extractor
v7.50 / v7.51 |
|
|
Dec. 2003 |
First shipped 2001 |
Data Junction
DJ Engine
Cambio
v7.0 |
|
|
June 2002 |
First shipped 2000 |
Data Junction
DJ Engine
Cambio
v6.5 |
|
|
2001 |
First shipped 1999 |
Data Junction
DJ Engine
Cambio
v6.0 |
|
|
2000 |
First shipped 1998 |
Data Junction
Cambio
v5.x |
|
|
1998 |
First shipped 1995 |
Data Junction
Spreadsheet Junction
V4.2 for DOS |
|
|
1998 |
First shipped 1993 |
* Please contact your sales representative about upgrading to Data Integrator.
A product is fully supported for approximately 9 months after the release of
the next version, and is in the Transition Support stage for another 9 months.
Therefore, 18 months after a new release the previous release becomes unsupported.
When a new product version is released, the previous version remains fully
supported for a time period to allow customers to transition to the new version.
This support for the previous release does NOT include updates to support new
operating systems or network environments that may be released during this overlapping
time. Updates for newly released environment components will only be made to
the latest Pervasive release. For example, Pervasive Business Integrator v8.8 was updated to support the Salesforce.com 6.0 API, but Pervasive Business Integrator v8.6 was not.
Fully Supported means:
- Complimentary support is available to presales service tickets.
- Support is provided to annual support contract holders during normal business hours.
Transition Support means:
- Product is not readily available from Pervasive Software.
- Limited research time will be spent on issues with this product.
- No maintenance updates (exception: patches may be provided on an emergency basis for critical issues to contract customers).
Unsupported means:
- Product is no longer available from Pervasive Software, nor is it on the price list.
- No fixes will be made to the product.
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